Segun Olatoye

Led IT infrastructure management and cybersecurity initiatives for a fintech firm, significantly enhancing system security, operational efficiency, and service reliability.

• Designed and implemented Active Directory Domain Services (AD DS), establishing a robust centralized authentication system that significantly enhanced security across all departments.
• Deployed OCS Inventory NG for asset tracking, reducing equipment misplacement incidents by 40% and improving IT infrastructure visibility.
• Spearheaded a comprehensive cybersecurity initiative, resulting in a 75% decrease in security incidents across the organization.
• Maintained an exceptional 99.98% uptime for critical fintech services, demonstrating high reliability and commitment to service excellence.
• Led network optimization initiatives that significantly improved processing speed by over 30%.
• Customized Expense Management applications using Microsoft 365 tools, streamlining the approval process by 50%.

Supervised IT operations and strategic projects for a diversified group, driving digital transformation, enhancing cybersecurity, and achieving substantial cost savings.

• Led the successful rollout of a CRM system, boosting sales productivity by 35% through enhanced customer data visibility.
• Replaced an outdated ERP with a cloud-based solution, streamlining operations and reducing processing time by 40%.
• Implemented POS software across showrooms, enabling real-time inventory synchronization and reducing sales errors by 80%.
• Negotiated vendor contracts, saving over ₦7.5 million annually without compromising service quality.
• Automated support tasks with PowerShell, saving over 150 man-hours quarterly and reducing IT support tickets by 80%.
• Designed a centralized IT support system, improving first-response time from 8 hours to under 2 hours.
• Successfully recovered from a ransomware attempt with zero data loss, ensuring business continuity.
• Consolidated hosting infrastructure, saving ₦5 million annually by deallocating unused resources.
• Upgraded network hardware, improving internet speed and reducing latency by 80%.
• Conducted cybersecurity training, reducing phishing click-through rates from 20% to under 5%.
• Created cloud backup policies, achieving 99.99% data availability (Onedrive & RailDrive).
• Recognized as a top-performing staff member for consistent contributions.

Provided comprehensive technical support to over 300 users, managing IT helpdesk operations and ensuring system stability and security.

• Provided technical support to over 300 users, resolving 90% of issues on first contact and minimizing downtime.
• Managed the IT helpdesk, prioritizing and resolving tickets efficiently to ensure minimal disruption to business operations.
• Performed routine system maintenance, updates, and troubleshooting for hardware, software, and network issues, ensuring system security and currency.
• Managed Active Directory user accounts, including creation, modification, and deactivation.

Delivered frontline technical support and managed IT infrastructure for over 50 users in a high-paced legal environment.

• Provided frontline technical support to over 50 users in a high-paced legal environment, minimizing disruption to daily operations.
• Managed Active Directory user accounts, including creation, permission updates, password resets, and group policy troubleshooting to ensure secure access control and compliance.
• Administered and supported Microsoft 365 applications (Outlook, Word, Teams, SharePoint), resolving user issues efficiently for legal and administrative staff.
• Delivered professional support with a 95%+ satisfaction score from internal users.

Innovative application designed to enhance students' learning experiences through the use of course material flashcards.

Led a team to develop and deploy an Electronic Billboard for disseminating information to students via electronic displays.

Recognized as a top-performing staff member for consistent contributions to the organization.

Awarded upon successful completion of the Higher National Diploma in Computer Science.